Enterprise Malware Removal Specialist

Clearwater, Florida

Who We Are:

 

Malwarebytes is the next-gen cybersecurity company that millions worldwide trust. Malwarebytes proactively protects people and businesses against dangerous threats such as malware, ransomware, and exploits that escape detection by traditional antivirus solutions. The company’s flagship product combines advanced heuristic threat detection with signatureless technologies to detect and stop a cyberattack before damage occurs. More than 10,000 businesses worldwide use, trust, and recommend Malwarebytes. Founded in 2008, the company is headquartered in California, with offices in Europe and Asia, and a global team of threat researchers and security experts

We’ve created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine’s “Great Place to Work” list.   We’re growing fast and are looking for some great people to join us.

 

 

Who We Need:

 

As an Enterprise Malware Removal Specialist at Malwarebytes, you will be responsible for delivering exceptional, World Class service to our customers. As an individual contributor, you will work as a member of the Customer Success Support team, providing technical support to customers and enterprise partners, and ultimately drive complete resolution to each service request. All customer interactions are through phone, email, web, and chat. 

 

 

What You'll Do:

 

  • Clear understanding of different forms of Malware and Virus infections to provide customers with safe remediation methods.
  • Assist customers with identifying, quarantine, and resolving malware infections.
  • Experience working with malware removal tools and security software, supporting Corporate & Enterprise customers to positive outcomes.
  • Research industry standards and understand current threat environment while helping develop new threat troubleshooting procedures.
  • Assigned projects including documentation review, beta product participation, product demos, and presenting technical forums.
  • Be a key contributor in providing training to support team members on Malware Removal Best Practices
  • Works as an additional resource beyond management for escalations and peer assistance.
  • Diagnose and solve complex software, and networking issues.
  • Create technical action plans for analyzing and resolving customer issues.
  • Works with cross-functional organizations to solve complex technical problems and follow reported problems through to resolution.
  • Create clear and concise documentation in the form of case notes, technical tips, and knowledge base articles.
  • Provide technical assistance to internal and external customers and partners.
  • Participate and provide feedback to product design and technical reviews relating to new features and enhancements.
  • Document all customer interactions and resolutions in the existing case management and knowledge-based systems.
  • Use available support tools to diagnose and resolve product and technical issues.
  • Document all customer interactions and resolutions in the existing case management and knowledge-based systems.
  • Provided customer service support for billing, account, installation, and product support.

 

 

Skills You'll Need to Have:

 

  • 5-8 years’ experience in a technical support malware removal role in enterprise environments
  • Ability to setup and test in an emulated/virtual environment, such as; VMWare, Virtual Box, Virtual PC
  • Proficient with windows domain and workgroup network infrastructures
  • Extensive experience with Windows PC and Server
  • Mac OS experience a plus

 

 

What We Offer:

 

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth and development
  • Competitive compensation and benefit packages
  • 401(k) matching program
  • Open time off policy
  • Stocked kitchen with healthy (and some unhealthy) drinks, snacks, fruit and lunch options
  • A company who enjoys having fun; holiday and summer parties, sporting events and lots of other great stuff

Apply for Enterprise Malware Removal Specialist

Malwarebytes is an equal opportunity employer. Malwarebytes does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. It is Malwarebytes' policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.