Implementation Specialist

Clearwater, Florida

Who We Are:


Malwarebytes is the next-gen cybersecurity company that millions worldwide trust. Malwarebytes proactively protects people and businesses against dangerous threats such as malware, ransomware, and exploits that escape detection by traditional antivirus solutions. The company’s flagship product combines advanced heuristic threat detection with signatureless technologies to detect and stop a cyberattack before damage occurs. More than 10,000 businesses worldwide use, trust, and recommend Malwarebytes. Founded in 2008, the company is headquartered in California, with offices in Europe and Asia, and a global team of threat researchers and security experts

We’ve created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine’s “Great Place to Work” list.   We’re growing fast and are looking for some great people to join us.



Who We Need:


As an Implementation Specialist at Malwarebytes, you will be responsible for delivering exceptional, World Class service to our customers. As an individual contributor, you will work as a member of the Technical Account Management team, providing implementation support to customers and enterprise partners, and ultimately drive deployment of our products to our customers. All customer interactions are through phone and email.  



What You'll Do:


  • Evaluates client needs, develops configurations that support business processes.
  • Defines and executes on delivery and implementation plans.
  • Install and configure software to fit the client’s business needs.
  • Identify and recommend product customizations, enhancements, and/or workarounds to enhance the client’s experience.
  • Diagnose and solve complex software, and networking issues.
  • Create technical action plans for analyzing and resolving customer issues.
  • Works with cross-functional organizations to solve complex technical problems and follow reported problems through to resolution.
  • Assists in remediation services for those customers who are moving to Malwarebytes products after being infected.
  • Create clear and concise documentation in the form of case notes, technical tips, and knowledge base articles.
  • Modify and/or create custom reports.
  • Tests and troubleshoots final system setups.
  • Provides training and end-user support during the implementation process.
  • Collect data around and report common installation issues or usability issues to product for resolution.
  • Participate and provide feedback to product design and technical reviews relating to new features and enhancements.
  • Document all customer interactions and resolutions in the existing case management and knowledge-based systems. 



Skills You'll Need to Have:


  • 2-4 years’ experience in a technical support role in enterprise B2B environments
  • Ability to setup and test in an emulated/virtual environment, such as; VMWare, Virtual Box, Virtual PC.
  • Proficient with windows domain and workgroup network infrastructures (TCP/IP, Firewalls, Proxy Servers).
  • Extensive experience with Windows PC and Server.
  • Mac OS experience a plus (Not Required).
  • Project management skills a plus (Not Required).



 What We Offer:


  • An opportunity to do something great for yourself and the world.
  • A great work environment that supports growth and development.
  • Competitive compensation and benefit packages.
  • 401(k) matching program.
  • Open time off policy.
  • Stocked kitchen with healthy (and some unhealthy) drinks, snacks, fruit and lunch options.
  • A company who enjoys having fun; holiday and summer parties, sporting events and lots of other great stuff.


Apply for Implementation Specialist

Malwarebytes is an equal opportunity employer. Malwarebytes does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. It is Malwarebytes' policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.