Manager, Global Consultancy Services

Clearwater, FL

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!


Malwarebytes is looking for..

As Malwarebytes continues to expand into the corporate segment, providing onboarding services that are in line with our corporate customers’ expectations is vital to the long-term success and growth of the business. As such, we are looking for an energetic and experienced leader to drive the services practice forward.

We are looking for a dedicated, ambitious, and self-driven Manager, Global Consultancy Services. As the Manager of the Global Consultancy Services team you will own the onboarding experience for all of our new corporate customers.  In this role, you will lead a global team of technical Customer Onboarding Consultants who are responsible for driving initial deployment and adoption of Malwarebytes products and features. 

In this role, you will have the opportunity to execute on the vision of our services group at Malwarebytes, executing on a strategy and implementing tactics that will improve the customer experience and build customer loyalty.


What You’ll Do:

  • Continue to coach and inspire a world-class services team aiming to drive customer confidence during initial deployment and accelerate our customers’ TTV and ROI
  • Plan out and execute on onboarding team objectives and key results (OKRs) that align with the mission & vision of both the Global Services department and the Support & Services organization
  • Define and track team KPIs in order to measure team effectiveness and customer impact
  • Design and implement processes to drive efficiencies across the team and cross-functionally
  • Act as the escalation path and provide technical assistance and recommendations to Onboarding Consultants as needed
  • Work with direct reports on daily activities, coaching to help them to grow in their roles
  • Inspire and assist in driving a customer first culture across the company
  • Ensure targeted service and performance standards are achieved and exceeded
  • Cultivate a high-performance team - responsible for timely and accurate customer service
  • Build strong working relationships and partner with internal teams to deliver the best possible overall customer experience
  • Evaluate data to make good and timely recommendations to the head of Global Services
  • Maintain a deep understanding of Malwarebytes products
  • Collaborate with Technical Support, Customer Success, and Sales teams as needed to facilitate any customer escalation to ensure a quick and efficient resolution
  • Service customers directly as needed


Skills You’ll Need to Have:

  • 2+ years experience as a people manager, directly leading a technical team, preferably in the SaaS or Cyber Security industry
  • 3+ years of experience either in a Professional Services role, or as a Technical Account Manager, Technical Support Representative, or related customer-facing position
  • Solid technical background with 3+ years of experience troubleshooting software and networking environments.
  • Great communication, both verbal and written, with strong ability to frame and communicate complex logic into easily digestible forms for both technical and business stakeholders
  • High energy and sense of urgency - thoughtful and methodical, but biased towards action
  • Ability to take complex data and distill it into a set of easily digestible KPIs and presentations for non-technical audiences 
  • Strong collaboration, facilitation, and negotiation skills
  • Ability to prioritize in a fast-paced environment, multi-task, and perform effectively under pressure
  • Excellent project management, time management, and organizational skills
  • Exceptional presentation & communication skills, both verbal and written
  • Diplomacy, tact, and poise under pressure when working through complex customer issues
  • Ability to work in a fast-paced environment
  • Working knowledge of Salesforce and Gainsight a plus
  • Ability to travel up to 10% of the time, post COVID-19


Benefits and Perks:

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth, development, and most importantly having fun!
  • Comprehensive medical, dental, vision, and life insurance coverage
  • Competitive salary and equity stock incentives
  • 401k + company match
  • Open Time Off Policy
  • Employee Referral Bonus Program
  • Wellness programs
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!)


Apply for Manager, Global Consultancy Services

Are you a U.S. citizen, U.S. permanent resident (Green Card holder), or a “protected individual” as defined under 8 U.S.C. 1324b(a)(3), such as an admitted refugee or alien granted asylum in the United States? (This information is used solely to comply with U.S. export control laws and regulations.)*

If “No”, is your most recent citizenship or permanent residency in one of the following countries; Cuba, Iran, North Korea, Sudan or Syria? (This information is used solely to comply with U.S. export control laws and regulations.)*

U.S. Equal Opportunity Employment Information

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Please identify your race

Veteran Status

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Disability Status

Malwarebytes is an equal opportunity employer. Malwarebytes does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. It is Malwarebytes' policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Select your language