Account Manager

Singapore, Singapore

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

 

Malwarebytes is looking for..

We are seeking an energetic, motivated, and articulate team player who is passionate about looking after their customers! In this role, you will be responsible for retaining Malwarebytes clients of all sizes in multiple industries, from SMB to large enterprise.  The ideal candidate will have prior Account Management, Customer Success or direct sales experience working for and selling high-tech software/hardware or solutions.  We're looking for energetic self-starters with a consultative approach. Candidates must be results-driven, committed to retaining customers and finding opportunities to grow accounts.

 

What You’ll Do:

  • Own overall relationship with assigned clients, which include Increasing adoption, ensuring retention, and satisfaction.
  • Grow accounts and close renewals each month
  • Work to identify and/or develop upsell opportunities.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Respond to and resolve inbound support issues regarding product renewal, product changes
  • Advocate customer needs/issues cross-departmentally.

 

Skills You’ll Need to Have:

  • 2 or more years’ experience (SaaS preferred) in a previous Customer Success or Account Management.
  • Entrepreneurial, creative, self-driving and highly motivated
  • Work closely with channel partners and directly with clients to grow and retain their business.
  • Effectively forecast, create effective call plans, and maintain high activity volume, monitor and respond to competition.
  • Continuously share information within the team and manager, work closely with other departments to support your customers.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent listening, negotiation and presentation skills.

 

Benefits and Perks:

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth, development, and most importantly having fun!
  • Comprehensive medical coverage
  • Competitive salary and equity stock incentives
  • Access to Employee Assistance Program
  • Employee Referral Bonus Program
  • Wellness programs

 

Apply for Account Manager

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Malwarebytes is an equal opportunity employer. Malwarebytes does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. It is Malwarebytes' policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

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